María Teresa Pinero

Role continued via Foundever after contractual transfer from Klarna (Dec 2023 - Dec 2024)
Oversaw the entire B2B customer onboarding process and managed all administrative account modifications; delivered tailored product training to reduce support needs and drive client adoption; developed and executed vendor training programs to boost engagement and ensure alignment with organizational objectives; performed comprehensive risk assessments and KYC due diligence to maintain regulatory compliance; and provided advanced technical troubleshooting—partnering on installation, configuration, and ongoing product maintenance to resolve complex issues.

Client support (B2B). Performed administrative tasks, and solved billing and payment discrepancies. Account monitoring, email management, and payment collection. Suggested basic enhancements to reduce the number of incidents. Other personalized virtual assistance tasks.

Customer Service by e-mail, phone, and chat. Handled customers' doubts or complaints and provided solutions and alternatives within the company policies and procedures. Email management. Collected customers' overdue payments.